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The point was that Chase took the first step in telling me about their privacy changes, then I reacted as they told me to. Then when I did, they make it a real hassle to opt-out. I believe when you opt out of marketing through the back of the card, that merely opts you out of marketing from that one relationship, versus, say, sharing your information with every other company who wants to buy your info for the lowest price.
Thanks for the feedback, in the future, I'll be sure I call that number on the back to opt-out; but that still doesn't excuse Chase from making my opt-out request harder than basic training for the Army.
~Joe
You bring up some great points here. It sounds like Chase is playing games with their customers by making it difficult to opt out. It's not the first time a large corporation has done this, particularly Chase. What's wonderful about our free market is that we have the option to choose our banks based on our own personal preferences. I have chosen to leave Chase due to related customer service issues.
Exactly. Soon after I iron out a few issues with my account in general, I may make the jump to one of those Internet-based banks which have significantly less overhead so they pass the savings on to me. I wanted to alert others who might have otherwise ignored this email that was sent to customers and let them know the probable experience they might have.
~Joe
This attempt at empowering consumers failed and serves as a great question for all users of the banking companies in the US.
What bugs me most ... Chase was good to me, I liked their branding ... now that is all thrown out the window from this poor experience. That's all I'm saying.
I am a Chase customer and I opted out of all information sharing long ago, but perhaps it's time that I call to make sure that I'm still opted out.
STOP TRYING TO SCREW YOUR CUSTOMERS CHASE!
This is yet again, another attempt at squeezing a few extra dollars on the backs of customers instead of well, earning them.
~Joe
However, I do have something to say about the Chase customer service experience in general. I applaud chase on trying to protect their customers, but recently my cc was put of "security freeze" due to a legitimate purchase, and then I was locked out of MY OWN account for THREE DAYS. Good thing I have alternate ways of handling my fiances and didn't have to depend on my CC.. something that not all chase customers may have in place.
To add insult to injury, the first 3 times I called they couldn't tell me anything: not why the card wasn't working, not how to correct the issue. They only told me to wait for some mysterious security confirmation phone call. When that call did finally come THREE DAYS later... I was left on hold by Rick the "unit specialist" for 17 minutes... then hung up on....
I think I should say that again. They left me on hold for 17 minutes, then discontinued my call.
When I called them back and finally got someone who would talk to me about the security information, all they could offer me is the promise of a written apology coming by mail in who-knows-how long.
I think all current and potential chase customers should be aware that their supposed "Customer Service" is going down the drain and quickly.
Due to reading this my experience went very smoothly.
I started by entering my card number but got thrown into a operator response queue due to some reason.
They asked for my name and address. Gave them the info.
Told them I wanted to OPT OUT. They asked me which choices I was shown.
I told them one,two,three. They asked which I wanted to choose and I chose one,two,three.
Bada Bing Done.
You saved me all sorts of confusion and stress. If I knew you I would buy you a beer ;-)